Who you are dealing with
The legal name of the business behind RapidForensics is Rapid Forensics, registered in England and Wales under company number [ company number ].
In these terms, "we" and "us" mean Rapid Forensics; "you" means the person or organisation using this site or instructing us.
What these terms cover
These terms govern your use of this website and any initial enquiry you send us. They are not your engagement contract.
If we agree to take on your matter, we will send you a written engagement letter setting out the scope of work, the fee basis, and the timetable. That letter, not this page, is the contract for the work, and where the two conflict, the engagement letter wins.
What we do not promise
We cannot guarantee that you will get your money back. Nobody honestly can, and anyone who does is telling you something they are not in a position to know.
Whether funds can be recovered depends on where they went, how fast they moved, which institutions hold them now, the jurisdictions involved, whether those institutions co-operate, whether law enforcement takes an interest, and how much time has passed. Almost none of that is within our control.
Specifically, we do not promise:
- that any sum will be recovered, in whole or in part;
- that any account, wallet or asset will be frozen — banks, exchanges and courts make those decisions, not us;
- that any bank, exchange, platform or police force will act on our findings, or respond to them at all;
- that a person or entity behind a transaction can be identified, or identified with enough confidence to be useful;
- that our findings will be admitted as evidence in any court or tribunal, or accepted by any regulator or ombudsman;
- any particular timescale for an outcome that depends on a third party.
What we do undertake is this: to apply proper professional skill and care, to be candid with you about what the evidence does and does not show, and to tell you plainly and early when we think a matter cannot realistically be progressed — even where saying so ends a paying engagement. A report that says "the trail stops here" is a legitimate and sometimes valuable outcome.
Avoiding recovery scams
If you have already been defrauded, you are now a target for a second fraud. "Recovery" operations deliberately approach people who have recently lost money, because they are the most motivated buyers in the world. Some of them impersonate legitimate firms — including, potentially, this one.
So that you can hold us to it, here is what we will never do:
- We will never contact you out of the blue claiming to have found or be holding your money.
- We will never ask for a payment to "release", "unlock" or "clear" recovered funds. That demand is the defining move of an advance-fee fraud.
- We will never ask for your passwords, seed phrase, recovery phrase or private keys. There is no legitimate forensic reason to want them, and anyone who asks can drain your wallet.
- We will never ask you to install remote-access software so we can "help" from your screen.
- We will never ask you to send cryptocurrency to a wallet we control, or to move your funds "somewhere safe".
- We will never take a fee in gift cards, vouchers, or cash in person.
- We will never ask you to keep our involvement secret from your bank, your lawyer or the police. The opposite — we will usually encourage you to involve all three.
If anyone claiming to be RapidForensics does any of those things, it is not us. Stop, do not pay, and tell us at admin@rapidforensics.org so we can act on the impersonation. In the UK you can also report it to Action Fraud on 0300 123 2040.
You are also entitled to check us out before parting with anything. Ask us for our company registration details, confirm the email domain matches this website exactly, and telephone us on the published number rather than one sent to you in a message. We would rather you were satisfied than fast.
Not legal or financial advice
RapidForensics is not a law firm. We are not regulated by the Solicitors Regulation Authority and we are not authorised by the Financial Conduct Authority. We do not provide legal advice, litigation services, financial advice or investment advice, and nothing on this website or in our correspondence should be read as any of those.
Because we are not your lawyer, what you tell us is not protected by legal professional privilege, and in principle it could be disclosable. Where privilege matters — and in contested proceedings it usually does — instruct a solicitor and have them engage us. We work with lawyers routinely and are content to take instructions that way.
Our findings are intended to be used with professional advice, not instead of it. Decisions about litigation, settlement, reporting obligations or your own tax position are yours to take, with advisers qualified to give them.
Enquiries are not engagement
Sending the intake form, emailing us, or speaking to us on the telephone does not create a client relationship and does not oblige us to act. Equally, it does not oblige you to instruct us or to pay us anything.
We may decline any enquiry, and we do not have to give a reason. We will decline where we have a conflict of interest, where we do not think we can add value, where the matter is outside our competence, or where taking it on would be unlawful.
No time limit is running in your favour because you have contacted us. Limitation periods, bank charge-back windows and platform dispute deadlines continue regardless, and some of them are measured in days. Do not wait on us before reporting the matter to your bank, to the platform involved, or to the police.
What we need from you
Our work is only as good as what we are given, so you agree that:
- the information you give us is accurate and complete so far as you know, and you will correct it if you discover otherwise;
- you are entitled to pass us the records you pass us — they are yours, or you have permission;
- you will tell us about anything that cuts against your own account of events, including facts you find embarrassing. Surprises that surface later can waste a great deal of your money;
- you are not asking us to trace funds in order to harass, intimidate, confront or take the law into your own hands against anyone.
Send the outline first, and with it the records that show what happened if you have them — the form takes up to ten documents of 25 MB each. Please send what is relevant rather than everything you hold, and never send passwords, recovery phrases or card details in a file or in the description. Our privacy notice explains why, and what we do with a document once we have it.
Fees
Our initial assessment of an enquiry is [ free of charge / charged at £X ].
Work beyond that is charged on the basis set out in your engagement letter, which we will agree with you in writing before we start. The letter will state the fee basis, any cap or estimate, what is excluded, and when payment falls due. Our current basis is [ fee structure — hourly rate / fixed fee per stage / retainer ].
We do not work on a contingency or "no recovery, no fee" basis, and we do not take a percentage of recovered funds. We are paid for the investigation, whatever it finds. We think that is the right way round: a firm whose fee depends on a recovery has an incentive to tell you a recovery is likely.
You will never be charged anything you have not already agreed to in writing.
Our reports
On payment of our fees you may use our report for the purpose it was prepared for — pursuing your matter, including sharing it with your lawyers, your bank, the platforms involved, law enforcement, insurers, a regulator or a court.
We keep copyright in the report itself. You may not publish it, sell it, or present it as anyone else's work, and you may not quote from it selectively in a way that misrepresents our conclusions. If you want to publish it in full, ask us.
A report reflects the evidence available on the date it is written. Blockchains and banking records change; a conclusion that was sound in March may be incomplete by June. We are not obliged to update a delivered report unless you engage us to do so.
Confidentiality
We treat your matter as confidential. We will not discuss it with anyone outside our team, we will not use you as a named reference or case study without your written permission, and we will not disclose that you are a client at all unless you tell us we may.
The exceptions are narrow and we would rather state them than leave them implied: where you ask us to share something, where a court order or law compels us, where we are required to make a report to a law enforcement or regulatory body, or where disclosure is necessary to establish or defend a legal claim. Where we are compelled and permitted to tell you, we will.
How we handle personal information specifically is set out in our privacy notice.
Acceptable use
You may not use this website or our services to pursue an unlawful purpose. In particular, do not instruct us in order to identify someone so that they can be threatened, harassed, stalked or confronted; to launder the proceeds of crime or disguise their origin; to evade sanctions; or to obtain information you are not entitled to about a person who has not defrauded you.
We will stop work immediately, without refund of fees already earned, if we come to believe our work is being used for any of those ends, and we will make any report the law requires of us.
Do not attempt to interfere with this website, submit automated or bulk enquiries to it, or use it to distribute malware.
Limits on our liability
Some liability cannot lawfully be limited, and we do not attempt to limit it. Nothing in these terms restricts our liability for death or personal injury caused by our negligence, for our own fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under the law of England and Wales. If you are a consumer, your statutory rights are unaffected by anything on this page.
Subject to that:
- We are not liable for the acts or decisions of third parties — including a bank's or exchange's refusal to freeze or disclose, a police force's decision not to investigate, or a court's findings.
- We are not liable for loss arising from information you gave us that was inaccurate or incomplete, where we could not reasonably have known.
- We are not liable for the funds you lost in the underlying fraud. We did not cause that loss, and instructing us does not transfer it to us.
- We are not liable for loss of profit, loss of anticipated recovery, loss of opportunity, or reputational loss.
- Our total liability arising from any engagement is limited to [ the greater of the fees you paid us for that engagement, or £X ].
Website content is provided for general information. It is not a representation about your particular case, and we do not warrant that the site will be available uninterrupted or error-free.
The website itself
We may change, suspend or withdraw any part of this site, and we may update these terms. The version and date at the top of this page tell you which set applies. Changes are not retrospective: the terms in force when you sent an enquiry are the ones that govern it.
Text, layout, graphics and code on this site belong to us. You may read, print and share pages for your own purposes; please do not republish them as your own.
Complaints
If you are unhappy with our work, tell us at admin@rapidforensics.org and mark it for the attention of [ named complaints contact ]. We will acknowledge within [ 5 working days ] and give you a substantive response within [ 28 days ].
We are not a regulated legal service, so the Legal Ombudsman cannot consider a complaint about us. If we cannot resolve matters between ourselves, the courts referred to below are the route.
Governing law
These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If you are a consumer resident elsewhere in the UK or in the EEA, this does not deprive you of the protection of your local mandatory consumer law, or of the right to bring proceedings in your own courts where that law gives you it.
If any provision of these terms is found unenforceable, the rest continue to apply.
This is version 1.1, effective 23 September 2026.